Refund policy
Refund policy - Pre-made Digital products
All our products are digital products. No physical items will be shipped.
As they are digital files, once purchased you will receive an instant download file which is permanent and therefore *no refunds or cancellations can be offered.*
All products are original to Ora Papers. They are for personal use only, and cannot be resold, remade, copied, redistributed or used for any commercial purposes.
Refund Policy - Services
Because all services are custom, done-for-you work, payments are non-refundable once the project has started.
Work begins after payment and intake submission. At that point, time, planning, and implementation are already in progress.
A project is considered started once: • payment has been completed, and • the intake form has been submitted.
Each service includes a clearly defined scope and a limited revision window for minor adjustments. Satisfaction is based on the delivery of the agreed scope — not on personal preference, business results, subjective expectations, or future use.
Requests outside the original scope (including additional pages, structural changes, redesigns, strategic advice, or expanded functionality) require a separate extension and are not included in the original price.
By completing payment, you confirm that you have reviewed the service description and agree to the defined scope and refund policy.
Because services are custom and begin immediately after confirmation, payments are non-refundable once the project has started.
Refunds will not be granted for:
- Change of mind
- Subjective dissatisfaction outside agreed scope
- Business or financial performance
- Delayed usage
- External factors beyond the service itself
If you have any questions prior to your purchase feel free to message us at contact@orapapers.com, we will be happy to help!